Lloyds Bank PLC

Financial Ombudsman decision DRN-3726416 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr T complains that Lloyds Bank PLC (‘Lloyds’) unfairly failed to extend a repayment plan in relation to his overdraft.Treatment in financial difficulty

The bank says that the process should have begun in March 2020, and that the default will be registered from June 2020 in order to reflect this.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3726416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.