Harvey & Thompson Limited

Financial Ombudsman decision DRN-3726167 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mrs M complained to H&T that it had irresponsibly agreed the loans to her as it hadn’t ensured the credit agreements were affordable for her.Irresponsible lending

Mrs M also says that H&T had undervalued the items and believes it would have unduly profited by their sale as the price of gold was high at that time. She says she has now lost items which were of great sentimental value to her.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3726167.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.