TSB Bank plc

Financial Ombudsman decision DRN-3725527 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Mon Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

W was seeking to remove a former director and add a new director onto its accountIdentity checks and access

failures in TSB’s processes caused substantial delaysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3725527.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.