HSBC UK Bank Plc
Financial Ombudsman decision DRN-3722592 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr C complains that HSBC UK Bank Plc are responsible for some of the delays in transferring his Cash Individual Savings Account (ISA) to a third party bank.Payment delayed or failed
At times, I’m persuaded that HSBC could have been clearer to Mr C about what was happening, especially when he was communicating with them.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3722592.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.