National Westminster Bank Plc

Financial Ombudsman decision DRN-3721819 Not upheld

Not upheldoutcome, as published by the Ombudsman

£325redress stated in the decision

Tue Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

NatWest issued several responses, awarding Mr P £150 on 16 June 2021, £25 on 15 July 2021, £50 on 5 August 2021. Whilst NatWest accepted there had been delays with its investigationPayment delayed or failed

I agree the service provided by NatWest was poor at times. NatWest upheld various elements of Mr P’s complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3721819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.