Age Partnership Limited

Financial Ombudsman decision DRN-3720871 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

The estate of Mr C complains that Age Partnership Limited didn’t treat Mr C fairly when it gave him advice in respect of three equity release mortgages.Product mis-sold

knowing that Mr C was likely the victim of a scamSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3720871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.