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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-3718876 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

Mrs F says that she suffered financial losses due to The Royal Bank of Scotland (“RBS”) applying interest and charges to lending she couldn’t afford.Irresponsible lending

She is also unhappy at the time it took RBS to respond to her request for bank statements dating back to 2001.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3718876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.