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Shawbrook Bank Limited

Financial Ombudsman decision DRN-3716393 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs B and Mr H included in their original complaint to us a complaint about how their loan was handled by Shawbrook when they fell into financial difficulty.Treatment in financial difficulty

Shawbrook didn’t tell Mrs B and Mr H that interest would continue to be added to the account during that time.Interest and rates

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3716393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.