Lloyds Bank PLC

Financial Ombudsman decision DRN-3716292 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss R is unhappy that Lloyds Bank PLC cancelled an arrears repayment plan to which she’d agreed and then later defaulted her account.Treatment in financial difficulty

Miss R wasn’t happy about this, so she raised a complaint.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3716292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.