HSBC UK Bank Plc
Financial Ombudsman decision DRN-3715520 Upheld
Upheldoutcome, as published by the Ombudsman
£1,380redress stated in the decision
Fri Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I consider based on the contemporary evidence that HSBC thought Miss B was the victim here, and given Miss B’s account of being contacted by someone purporting to be from HSBC that it’s more likely Miss B was also the victim as regards this missing £1,800 too, given it’s all around the same time. It is more than likely she was a victim of RAT fraud.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3715520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.