MBNA Limited

Financial Ombudsman decision DRN-3713778 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

he was unhappy that the new process involved MBNA sharing his mobile number with the merchant – without his consentData and privacy

Mr S complains MBNA Limited didn’t let him know it was going to be making changes to its security processesService failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3713778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.