Zempler Bank Limited

Financial Ombudsman decision DRN-3711544 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs S reduced the payment to £5 a month after a drop in household income. Cashplus didn’t contact Mrs S about the reduced payments she was making or let her know the existing arrangement had failed.Treatment in financial difficulty

Mrs S complains about the information recorded on her credit file by Advanced Payment Solutions Limited trading as Cashplus Bank (Cashplus).Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3711544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.