Gain Credit LLC

Financial Ombudsman decision DRN-3707756 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

gave him a line of credit he couldn’t afford to repayIrresponsible lending

it ought to have exercised forbearance in order to allow Mr R to repay what he owedTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3707756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.