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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-3707698 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms H has complained that Shop Direct Finance Company Limited, trading as very, (“Shop Direct”), was irresponsible when it provided her with a credit limit of £600 on her catalogue shopping account and when it then increased the credit limit twice.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3707698.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.