MONZO BANK LIMITED
Financial Ombudsman decision DRN-3705626 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£6,237redress stated in the decision
Tue Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Interest and rates
In the Ombudsman’s words
Mr S is unhappy that Monzo Bank Ltd refused to refund him the money he lost after he fell victim to a fraud.APP scam refund refused
Monzo should pay the account interest rate from the date of the payments to the date of settlement.Interest and rates
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3705626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.