Nationwide Building Society

Financial Ombudsman decision DRN-3705428 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

The money didn’t arrive with BPayment delayed or failed

Miss C complains about the service she received from Nationwide Building Society (“Nationwide”) when she used its banking app to make a payment.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3705428.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.