PayPal UK Ltd

Financial Ombudsman decision DRN-3703789 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Miss M complains that PayPal lent to her irresponsibly when she was unable to afford to sustainably repay her credit.Irresponsible lending

PayPal must also remove all negative information relating to this account from Miss M’s credit file and not report any missed or late payments that occur before this decision becomes binding on the parties.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3703789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.