Barclays Bank UK PLC

Financial Ombudsman decision DRN-3703347 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£261redress stated in the decision

Fri Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr P complains that Barclays Bank UK PLC won’t refund the money he lost to an investment scam.APP scam refund refused

I’m satisfied that there were triggers here... by the third payment on 27 January 2022, the normal operation of Mr P’s account had changed enough for Barclays to have intervened and spoken with him.Service failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3703347.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.