NewDay Ltd

Financial Ombudsman decision DRN-3701623 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

A says Mr H was the victim of a number of scams, and would like NewDay to refund £3,443.51.APP scam refund refused

A, who has power of attorney for Mr H, complains that NewDay Ltd didn’t refund transactions he made when was A says Mr H was vulnerable and lacked capacity.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3701623.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.