Barclays Bank UK PLC

Financial Ombudsman decision DRN-3700492 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs H said that Barclays had not undertaken reasonable and proportionate checks before allowing her indebtedness to increase. She said it had undertaken no assessment of affordability from 2020 onwards, which was clearly irresponsible lending.Irresponsible lending

Mrs H told us that she is a vulnerable consumer and that Barclays should have taken more care in handling her credit card account.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3700492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.