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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-3699677 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Ms M complains that BMW Financial Services (GB) Limited (BMWFS) failed to inform her about a missing payment when they agreed a payment deferral.Treatment in financial difficulty
remove any adverse information recorded on Ms M’s credit file in respect of the October 2020 missed paymentCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3699677.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.