ClearBank Limited
Financial Ombudsman decision DRN-3697525 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr W complains ClearBank Limited (a Tide account) won’t reimburse money he lost as a result of a scam.APP scam refund refused
Tide attempted to recover funds but declined to refund him. When sending its file ClearBank offered £50 for any distress and inconvenience in it not contacting some of the recipient banks sooner.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3697525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.