NOVITAS LOANS LIMITED

Financial Ombudsman decision DRN-3692047 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Novitas didn’t carry out sufficient enquires to establish that he was able to repay his loanIrresponsible lending

Novitas’ responsibility to exercise forbearance and due consideration where a borrower may be in financial difficultyTreatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3692047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.