Barclays Bank UK PLC

Financial Ombudsman decision DRN-3689410 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Mrs S raised her concerns about these issues with Barclays, and it looked into what had happened. Overall, Barclays agreed that it could have provided Mrs S with better service surrounding some of these issues and offered to send her a hamper to say sorry.Complaint handling

Mrs S complains that Barclays Bank UK Plc has not acted sympathetically, or done what it should have, regarding her and her late husband’s accounts.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3689410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.