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National Savings and Investments
Financial Ombudsman decision DRN-3689041 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
her account was lockedIdentity checks and access
Mrs C complains that National Savings and Investments (NSI) made errors when she called them to make an investment in Premium Savings Bonds (PSB).Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3689041.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.