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Startline Motor Finance Limited
Financial Ombudsman decision DRN-3686690 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
remove any information recorded about the HPA from Mr B’s credit file.Credit file reporting
Mr B complains that a used car he got with a hire purchase agreement (HPA) from Startline Motor Finance Limited was mis-sold and of unsatisfactory quality.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3686690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.