Equifax Limited

Financial Ombudsman decision DRN-3686158 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

he has a speech impairment and has had a bad experience with a different business in the past. He went on to say he is registered disabledSupport for vulnerable customers

he also made a Data Subject Access Request (DSAR)Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3686158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.