Capital Home Loans Limited

Financial Ombudsman decision DRN-3685889 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I still think they ought to have done more to support Mr and Mrs P’s ability to pay this mortgage when they really needed it.Treatment in financial difficulty

Update the way the mortgage has been reported to credit reference agencies as a result of the above changes.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3685889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.