HSBC Bank plc

Financial Ombudsman decision DRN-3685824 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

HSBC was concerned about inconsistencies in the information Mr F provided. In particular, it was concerned that Mr F hadn’t disclosed all of his previous addresses. So it subsequently closed Mr F’s account after his second application had been approved and also recorded a fraud prevention marker against him.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3685824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.