Santander UK Plc
Financial Ombudsman decision DRN-3684813 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
unable to recall a £10,000 payment which he sent in errorPayment delayed or failed
Santander should pay him £100 for the poor customer service, as he was not aware the investigation had been completedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3684813.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.