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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-3684080 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

unable to restore access for its managing director to its main bank account through Cashplus’s mobile banking appIdentity checks and access

Mrs R is receiving from Cashplus a lower quality of service than she might reasonably expectService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3684080.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.