HSBC UK Bank Plc
Financial Ombudsman decision DRN-3681952 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
unable to do so as his telephone security number (TSN) had been suspendedIdentity checks and access
Mr E complains about the service he received from HSBC UK Bank Plc in relation to issues he experienced when trying to make payments to his credit card.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3681952.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.