HSBC UK Bank Plc
Financial Ombudsman decision DRN-3681182 Upheld
Upheldoutcome, as published by the Ombudsman
£99,890redress stated in the decision
Thu May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr P complains about HSBC UK Bank Plc. He says that HSBC didn’t do enough to protect him from loss when he became the victim of a scam and would like HSBC to pay him back the money he lost as the result.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3681182.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.