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Financial Ombudsman decision DRN-3680177 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

She was also, on at least three occasions, given assurances and promises that her Premium Bonds would be retrospectively entered in the May draw. NSI then reneged on this.Complaint handling

Mrs M complains that National Savings and Investments opened a Direct Saver Account, in error, after she tried to purchase Premium Bonds, and then failed to backdate her application after telling her it would do that.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3680177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.