Lloyds Bank PLC

Financial Ombudsman decision DRN-3673856 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr B complains that Lloyds Bank PLC has unfairly held him liable for a number of transactions and for a Bounce Back Loan (BBL).Product mis-sold

Lloyds initially told us that it couldn’t locate any SMS and IP address information, but it was later able to provide the evidence described above.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3673856.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.