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Provident Personal Credit Limited

Financial Ombudsman decision DRN-3669304 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Provident agreed to remove these loans from Miss P’s credit file.Credit file reporting

Miss P complains Provident Personal Credit Limited failed to fully carry out the agreement she had with it to settle a previous unaffordable lending complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3669304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.