ICICI Bank UK Plc
Financial Ombudsman decision DRN-3666732 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr S complains that ICICI Bank Plc didn’t do enough to protect him from what he says was an investment scam.APP scam refund refused
Mr S is unhappy with the time it took ICICI to investigate and handle this issue.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3666732.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.