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The Co-operative Bank Plc
Financial Ombudsman decision DRN-3664599 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Wed Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K said in response to our investigator’s recommendation that he feels further compensation is warranted because of the unacceptable level of obstruction (to making a complaint) and threat he experienced when he was told that his refund might be rescinded.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3664599.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.