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Shawbrook Bank Limited
Financial Ombudsman decision DRN-3663713 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
I’ve not been provided with any information to show that the loan wasn’t affordable for Mrs H and Mr I at the time that it was made to them and I’m not persuaded that there’s enough evidence to show that Shawbrook Bank acted incorrectly in making the loan to them;Irresponsible lending
Mrs H and Mr I complain about their loan agreement with Shawbrook Bank Limited that they used to pay for some holiday club membership points.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3663713.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.