Lloyds Bank PLC

Financial Ombudsman decision DRN-3660537 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs and Mr S have complained that Lloyds Bank PLC didn’t offer them the support they needed when they were in financial difficulties.Treatment in financial difficulty

On 22 November 2021 Mrs S raised a complaint about what had happened since March 2020.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3660537.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.