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John Lewis Financial Services Limited
Financial Ombudsman decision DRN-3658501 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
it hadn’t been shown that the product had been misrepresented to Mrs D and her husband to lead to any breachProduct mis-sold
it accepted that it had handled the claim incorrectly as it shouldn’t have been filed without being worked and its agent had made an error in doing thatComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3658501.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.