Lloyds Bank PLC

Financial Ombudsman decision DRN-3658178 Upheld

Upheldoutcome, as published by the Ombudsman

£52,196redress stated in the decision

Fri Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr M is unhappy Lloyds Bank PLC (“Lloyds”) hasn’t reimbursed him for his loss after he fell victim to a scam.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3658178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.