Lloyds Bank PLC

Financial Ombudsman decision DRN-3658163 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs N complains about the actions of Lloyds Bank PLC when she was the victim of a scam in which she sent money to one of its customer’s accountsAPP scam refund refused

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3658163.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.