Gain Credit LLC

Financial Ombudsman decision DRN-3657053 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Ms W complains that Gain Credit LLC, trading as Drafty, lent to her when she could not afford it.Irresponsible lending

from 12 August 2019 Drafty ought to have ceased allowing Mrs W from using the facility and offered Ms W forbearance.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3657053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.