Lloyds Bank PLC

Financial Ombudsman decision DRN-3655148 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr C complains Lloyds Bank PLC won’t allow him to make repayments towards his accounts by direct debit.Treatment in financial difficulty

He’s also unhappy about the difficulties he encountered trying to speak with them on the phone.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3655148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.