Santander UK Plc
Financial Ombudsman decision DRN-3652452 Upheld
Upheldoutcome, as published by the Ombudsman
£16,000redress stated in the decision
Wed Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr G complains that Santander UK Plc (Santander) won’t refund the money he lost in a scam.APP scam refund refused
this complaint handling isn’t something I can consider as part of my decision.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3652452.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.