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Nationwide Building Society
Financial Ombudsman decision DRN-3652073 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide acknowledged that it could have explained the overpayments and how they worked more clearly in its conversations with Mr O. It apologised and offered him £100 compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3652073.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.