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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-3651267 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

RBS told Miss S she had missed loan repayments in January and March 2021 and that she had arrears of £496.34.Treatment in financial difficulty

Miss S then complained to RBS that it was reporting missed payments to her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3651267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.