Barclays Bank UK PLC

Financial Ombudsman decision DRN-3650752 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

I have, however, found that Barclays should have notified Mrs D when it had no reply from the beneficiary’s bank on 9 March. It didn’t do so, meaning that Mrs D would never have been told, if she hadn’t chased it some weeks later.Payment delayed or failed

My final decision is that I uphold this complaint in part, and I order Barclays Bank UK PLC to pay Mrs D £100 compensation for distress and inconvenience resulting from its failure to notify her that the recall requests hadn’t been successful because the beneficiary bank hadn’t responded.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3650752.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.