HSBC UK Bank Plc
Financial Ombudsman decision DRN-3650374 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
Dr and Mrs G complain that HSBC UK Bank Plc haven’t done more to help them access their online bankingIdentity checks and access
Dr G asked for statements to be sent to him as he needed to forward a copy of a recent one to a third-party company. Dr G contacted HSBC on a number of occasions to chase these and eventually received them in May 2022 by post.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3650374.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.